SHIPPING & RETURNS
Shipping Policy
Thank you for visiting YongLan Cosmetics. Following are the terms and conditions that constitute our Shipping Policy. Domestic orders will be processed within 2-3 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Return & Exchange Policy
If you are not completely satisfied with your products for any reason, Please return it for a full refund or an exchange.
All returns must be postmarked within thirty (30) days of the purchase date.
Return Process
To return an item, please email customer service at yonglancostmetics@gmail.com. Place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address.
YongLan Cosmetics
Attn: Returns
1713 West Cary St.
Richmond, VA 23220
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a
trackable method to mail your return.
Refunds
The credit of return items will take about (7) business days from receiving returned items. We will notify the status of your return through email.
Questions
If you have any questions or concerns with the return policy, please contact us at:
Thank You!